Find My iPhone/iPad (FMI) is a feature for iOS devices: iPhone, Apple Watch, iPad, iPod Touch and MacBook that can help locate your device if lost.
Leaving Find My iPhone or the Activation Lock turned on renders the device valueless because new owner will not be able to activate it. Which means, yep, you guessed it, we will not be able to offer you any value.
To ensure a fast and hassle-free process, please make sure to turn off Find My iPhone before sending your Apple device(s) to us. The best and easiest way to do this is to erase all content and settings from your device before trading it.
+From an iOS device: Go to Settings > General > Reset > Erase All Content and Settings
+From a Mac (for your Mac): Choose Apple menu > System Preferences > iCloud, then deselect Find My Mac.
IMPORTANT! If you do not have your iOS device or if it does not power on, you still need to be sure to deactivate FMI. Here’s how:
+From any browser:
- Go to iCloud.com and sign in with your Apple ID and Password when prompted
- Select Settings > then select the device you are selling to us
- When the dialogue window appears, confirm the device you need to deactivate by clicking the “x” next to it
- Select Remove
This will completely erase your device, turn off Find My iPhone, and remove the device from your iCloud account. Please contact us if you need any assistance with this process.