Frequently Asked Questions
What kinds of items do you trade?
Does NextWorth sell or share any personal information such as email addresses?
How do I contact customer service?
How do I check on the status of my order?
What happens after I send in my trade?
How long does it take for me to get paid?
How does it work?
Only NextWorth offers you the convenience of being able to trade in online or in-store, depending on your preference.
Mail it in.
1. Get a quote online. Find your device using our search field or catalog, select your item and follow the prompts.
2. Print out your pre-paid shipping label, affix it to the box you’ll be using, and carefully pack and mail your device to us.
3. Get paid. About ten business days later, we’ll mail you a check, gift card or pay you via PayPal. The choice is yours.
Walk it in.
NextWorth has partnered with leading retailers to offer its trade-in program over 1,500 stores nationwide. Just follow the steps below and you are on your way!
1. Find a participating store using our store locator.
2. Bring your old device and an associate will value it on the spot.
3. Trade it in for a gift card or store credit you can use wherever and whenever you like.
Please note online and in-store values may differ, quotes generated online cannot be redeemed in-store.
Why should I trust NextWorth?
With over six years of experience, hundreds of thousands of trades and millions paid out to happy customers, NextWorth is a leader in the trade-in industry. We have received numerous accolades from the press over the years including USA Today, The Boston Globe and CNET. See our press section for more specific mentions. In addition, NextWorth has a major retail partnership with Target, enabling you to trade in online or in-store, depending on which option is more convenient and comfortable for you. And you can always reach out to speak with us directly at (888) 969-4763 Monday thru Friday 9AM to 5 PM EST.
How do I ship my order?
NextWorth provides a pre-paid UPS shipping label for each order you create. Simply print the label, securely package your items, affix the label to your package and drop it off with UPS. Please note if you choose to drop your package in a UPS Dropbox and the package is not scanned by UPS, NextWorth cannot be held liable for the contents of the package. To ensure all packages are tracked we recommend dropping off at a UPS location and obtaining a receipt.
What kinds of items do you trade?
We accept trades across 11 categories, including iPhones, iPods, iPads, Cell Phones, Video Games, Game Consoles, Movies, Cameras, eReaders, GPS and Calculators. Want to trade in something not on this list? Let us know what it is at customerservice@nextworth.com and we’ll investigate it.
Does NextWorth sell or share any personal information such as email addresses?
NextWorth respects your privacy. We do not sell, rent, or share any of your personal information unless you have opted in to receive communications. Please see our privacy policy for more information.
How do I contact customer service?
To get help with an online trade-in order or merchandise purchase, you can e-mail us at customerservice@nextworth.com. We will make every attempt to respond to your inquiry within one business day.
From Monday thru Friday (except holidays) 9AM to 5 PM EST, you can reach us by phone toll free at (888) 9MY-IPOD or (888) 969-4763.
How do I check on the status of my order?
Just go to the section called “My Orders” and click “Check My Orders”. From there all you need to do is enter your email address and order number and you will see the status of your order. If you have any specific questions you can always reach us at customerservice@nextworth.com or call (888) 969-4763 Monday thru Friday 9AM to 5 PM EST.
When does my offer expire?
Offers from NextWorth.com are good for 21 days. If your offer expires and you still want to trade in your item simply return to the site to get a new quote.
What happens after I send in my trade?
Upon receipt of your order in our processing center, our specially trained technicians will complete a functional inspection or your product(s). Over 80% of the products we inspect match exactly what was quoted online. In these cases where the quoted value matches the inspected value we send you an email letting you know, then issue payment in the form you selected. However, at times mistakes can be made by customers when identifying and grading their device. The most common mistake is when a customer submits an item as an incorrect generation or model (for example, an iPhone 4 versus an iPhone 4s). If we determine that the item received is an incorrect model or is in a different condition, we will adjust the inspected value either up or down to reflect the inspected model and/or condition. About 10% of our customers actually end up getting paid more than their quoted amount. For those whose value is below the quoted amount, NextWorth forgives differences that are less than $10 or 10% of the originally quoted amount and pays the original quoted amount. For differences greater than $10 or 10%, NextWorth gives customers TWO BUSINESS DAYS to either have their item sent back free of charge or accept the lower amount. If we not hear back from you within TWO BUSINESS DAYS, NextWorth will automatically issue payment for the adjusted amount.
Please note that if you send in accessories with your iPhone, iPod or iPad, they are immediately recycled upon receipt and cannot be returned.
What are my payment options?
NextWorth offers you a choice in payment options. You can have funds transferred directly to your PayPal account, or have a Target Gift Card or Check mailed to your home. Whatever you find most convenient!
How long does it take for me to get paid?
NextWorth typically issues payment within one week from when an item is inspected.
What is the NextWorth return policy?
NextWorth forgives differences that are less than $10 or 10% of the originally quoted amount and pays the original quoted amount. For differences greater than $10 or 10%, NextWorth gives customers TWO BUSINESS DAYS to either have their item sent back free of charge or accept the lower amount. If we not hear back from you within TWO BUSINESS DAYS, NextWorth will automatically issue payment for the adjusted amount.
PLEASE NOTE IF YOUR ITEM DOES NOT HAVE VALUE AFTER IT IS RE-PRICED AND YOU DO NOT REPLY TO OUR RE-PRICE EMAIL WITHIN TWO BUSINESS DAYS YOUR ITEM(S) WILL BE RECYCLED. We remove protective layers and/or casing to check condition of your item(s). If you want your item back for any reason, we are not responsible for any accessories, including chargers, external shells, casings or protective layers on your item(s).
Also please note that any item that matches the original quote or greater cannot be returned to you, and in the case of orders with multiple items we will only return the items that have been re-priced.
Our customers expect a fair and honest quote from us and we expect honesty and accuracy in how our customers evaluate their items. The company reserves the right at all times to determine whether an abuse to our system and services has been made for any reason. If we determine an abuse to our system has occurred, we will not provide free return shipping. Any customer whose order has been deemed as abuse will be responsible for the cost of having their item returned to them. As with all orders, only those items that have an error in submission will be eligible to be returned. Abuse of our system may include, but is not limited to: a significant change in the condition of an item, submitting an item as a clearly different model, or submitting an item as a working item when it is clearly broken.
